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At On Cloud Pine, we want to make sure shopping with us, whether it's at one of our stores or via our online delivery service, is as safe and enjoyable as possible. We’ve worked hard to make sure our policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at On Cloud Pine.

On Cloud Pine will provide a safe and secure environment at our stores, as well as a contactless Christmas tree delivery service that looks after both our customers and staff. 

We have conducted a comprehensive risk assessment and put in place a number of unwavering control measures to ensure that our sales and delivery teams, and you, our customers plus the general public are protected from virus transmission. 

These measures, which are compliant with the UK Government's current guidelines for a 'COVID-19 Secure Employer', have been specifically designed to prevent the spread of COVID-19 and reduce related risks across all areas of our business. These mitigating measures include:


  • One way systems will be in place in our spacious outdoor sales areas, allowing staff and customers to maintain a 2m distance whenever possible. 

  • Protective screens at checkout, with a contactless payment system in place. We will not accept cash.

  • Face masks and protective gloves are supplied to all our staff, and will be worn at all times

  • Further increasing the frequency of hand washing and surface cleaning in our sales huts, each store will be equipped with hand-sanitiser units for customers and staff.

  • All staff will be encouraged to avoid public transport, and use alternative means of travel such as walking and cycling whenever possible. 

  • Staff will be required to assess their wellness in the morning of their shift by taking their temperature. 

  • Management will be enabled to take staff temperatures on site.  

All staff at On Cloud Pine are rigorously trained on these measures, and we will regularly update and adapt them to be in line with the government's changeable approach. 

COVID-19: Store Policies
Setting Up a Christmas Tree
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